1. Eligibility for Returns
We strive to provide high-quality products, but if you receive a defective or incorrect item, you may request a return under the following conditions:
- The request must be made within 48 hours of receiving the product.
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase and clear images of the issue must be provided.
2. Return Process
- To initiate a return, contact our support team with your order details and issue.
- Once your return request is approved, you will receive instructions on how to proceed.
- The product must be handed over to the assigned courier for return.
3. Refund Policy
- We do not offer refunds. Instead, a replacement will be provided for eligible returns.
- If the requested product is unavailable, an alternative option may be offered.
We are committed to ensuring customer satisfaction and will do our best to resolve any valid concerns. For further assistance, please contact our support team at [email protected].